Fix a problem
Common problems and what to do about them.
Listings
- My listing isn't showing in searchThe usual reasons a listing doesn't appear, and how to fix each one.
- I can't delete a listingDeleting is blocked while money is held or a buyer is checking out. Here's what to do.
- My video isn't showingVideos appear once converted. If yours was refused, here's why and what to try.
- I can't change an animal's statusAn animal reserved by a matched request, or one that went home through a request, follows that request.
Requests and messages
Payments and refunds
Plans and billing
Custom domains
Account and privacy
- I can't sign inWrong password, no confirmation email, two-step codes that don't work, or "too many attempts".
- Emails aren't arrivingThe confirmation link, sign-in links or notifications don't reach your inbox.
- I can't delete my accountDeletion waits until orders, payment requests, disputes and payments are finished.
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