Troubleshooting
Emails aren't arriving
The confirmation link, sign-in links or notifications don't reach your inbox.
- Look in spam, junk or promotions. If you find a PerfectPal email there, mark it as not spam so the next ones arrive.
- Wait a few minutes. Most arrive within a minute, but some providers hold new senders for a while.
- Ask for a new link. On "Check your email", a new link can be sent once the timer runs out. Sign-in and reset links can be asked for again too. Always use the newest link: older ones stop working.
- Check the address. Typed it wrong at sign-up? Create your account again with the right one.
- Check your email settings. Optional emails might be off or set to a daily digest: see Emails and notifications. Everything still shows in your notifications (the bell).
- Work or school address? Their filters sometimes block automated emails. A personal address is more reliable.
Still nothing? Contact support without signing in: the contact form works with any email address.
Updated October 19, 2026
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