Guide
Emails and notifications
Choose which emails you get, one by one or as a daily digest, and what emails PerfectPal staff may send you.
Everything that happens shows in your notifications (the bell at the top of the page). Emails are on top of that, and you choose most of them.
Email settings
Account › Email settings groups emails into three kinds.
Always sent. These are about your account, a payment, or a request or order you're part of, so they can't be turned off:
- Account and security: sign-in links and codes, password and email changes, account notices, verification and badge decisions, team invitations and replies from support.
- Payments, orders and your plan: payment requests and receipts, refunds, disputes, orders and order problems, your plan and its billing.
- Requests and their messages: new requests, changes, messages on requests and orders, visits, contracts and go-home plans. You can get these as a Daily digest instead of one by one.
About things you have on PerfectPal. Each one, daily digest, or off: other messages (conversations from your page's contact form), updates on animals you've reserved, reviews, your listings and seller page, and reminders.
Alerts and news. Only if you ask for them: saved search alerts, news from sellers you follow, back in stock, and PerfectPal news. Choosing "Each one" or "Daily digest" means you agree to get them, and each one has a link to stop them.
The daily digest comes once a day, at the hour shown on the page (your time), only when there's something in it.
Stopping an email from the email itself
Optional emails and alerts have a Stop these emails link at the bottom, which works without signing in.
Emails written by PerfectPal staff
Now and then, PerfectPal staff may write to you personally:
- About your account or your activity on PerfectPal (for example, a question about a listing or a payment). These are sent whatever your email settings, like other account emails.
- PerfectPal news, only if you've agreed to get PerfectPal news.
Your reply goes to PerfectPal support, where staff read it. A copy of the email is kept with your account for a set time (the privacy policy says how long) and is included when you download your data. See I got an email from PerfectPal staff.
Team members
If you're on a seller's team, Email me about new requests and messages on your account page sends those emails only for the areas you work in.
Updated October 19, 2026
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