Question
Who handles chargebacks?
You do, in your Stripe Dashboard. PerfectPal gathers the evidence for you.
You're the merchant for your sales, so you answer disputes and chargebacks in your Stripe Dashboard. PerfectPal gathers the payment, the refund terms the buyer accepted, signed contracts and your messages on an evidence page you can download. See Disputes and chargebacks.
Updated October 19, 2026
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- Refund termsSay what you keep if a buyer backs out, in plain terms buyers accept before paying.
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- PerfectPal's feesHow PerfectPal's fees on card payments work, who pays them, and where to see the current amounts.
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